Customer Support Executive (CSE)

Full job description

Sales Support Executive

We are looking for enthusiastic and detail-oriented Sales Support Executives to join our team and work with one of our UK-based clients. This is an entry-level, non-voice role where you will support sales and customer operations through emails and chats only, aligned with UK business hours.

Sales Support Executive duties and responsibilities

• Handle customer and sales-related queries via email and live chat (no calls)
• Support the sales team with order processing, coordination, and follow-ups
• Maintain accurate records of customer interactions and updates
• Collaborate closely with internal teams to resolve queries efficiently
• Ensure timely, professional, and clear written communication
• Follow defined processes, SLAs, and quality standards
• Provide basic documentation and reporting support when required

Sales Support Executive requirements and qualifications

• Graduate in any discipline (Freshers welcome)
• Good written English communication skills
• Basic computer knowledge (Email, MS Excel; CRM knowledge is a plus)
• Ability to handle multiple tasks simultaneously
• Ability to work in UK-aligned shift timings (2:00 PM – 11:00 PM IST)
• Comfortable working 6 days a week
• Ability to work in a fast-paced environment with minimal supervision
• Team player with good time-management skills
• Attention to detail and a customer-focused approach

Perks

• 100% Non-Voice Process (Chats & Emails only)
• Fixed Saturday Work From Home
• Opportunity to work with an international UK-based client
• Training and ongoing support
• Growth opportunities in sales support and operations

Job Type: Full-time

Pay: ₹28,000.00 - ₹35,000.00 per month

Application Question(s):

• Freshers feel free to apply, As this is junior role- people with experience apply only if you are okay with the salary range from 28-30k
• We are accepting candidates only from Western Line mumbai - Please let us know where do you stay in Mumbai?

Work Location: In person