Full job description
About Cureton Biotech Pvt. Ltd.
Cureton Biotech Pvt. Ltd. is a WHO-GMP, GLP, and GMP-certified pharmaceutical company headquartered in Okhla Industrial Area, Phase-1, New Delhi. We manufacture and distribute pharmaceutical products across India and operate in a compliance-driven, structured work environment.
Role Summary
We are hiring a CRM Executive to manage B2B client communication, coordinate sales orders, maintain CRM records, and prepare reports. The role is entirely office-based — no field visits required. This is a great opportunity for candidates looking to build a career in pharmaceutical client operations with a growing, certified company.
Key Responsibilities
- Handle inbound and outbound client calls, WhatsApp messages, and emails in English and Hindi
- Maintain and update CRM database — client profiles, order status, payment follow-up, communication logs
- Coordinate with the internal sales team and dispatch/logistics for order processing and delivery timelines
- Send Performa invoices, order confirmations, and delivery updates to distributors and stockiest
- Follow up with B2B clients on pending orders, reorders, and outstanding payments
- Prepare daily/weekly reports on client interactions, open orders, and call summaries in Excel
- Resolve client queries and complaints; escalate unresolved issues to senior team
- Support the sales team with documentation, sample coordination, and lead tracking
Required Skills & Qualifications
- English Communication (Mandatory): Must be able to speak, read, and write in English confidently.
- Education: Graduate in any stream — BBA, B.Com, BA, B Pharma. or equivalent
- Computer Skills: Proficient in MS Excel (data entry, filters, basic formulas, trackers), MS Word, and email
- Interpersonal Skills: Confident on phone calls, patient, well-organized, and detail-oriented
- Experience: 0–1 years in CRM, inside sales, client coordination, or customer service (freshers with strong English welcome)
Preferred Qualifications (Good to Have)
- Prior experience in pharmaceutical, healthcare, or FMCG industry
- Knowledge of pharma distribution: distributors, stockists.
- Familiarity with any CRM software.
- Experience in B2B client coordination or inside sales support
What We Offer
- Fixed salary: ₹15,000 – ₹20,000 per month based on experience
- Fixed working hours: 9:30 AM – 6:30 PM | No odd-hour shifts or weekend pressure
- Career progression: CRM Executive → Sales Coordinator
- Annual performance appraisal
- Learning exposure to pharmaceutical sales operations, distribution network, and client management
Job Types: Full-time, Permanent, Fresher
Pay: ₹15,000.00 - ₹20,000.00 per month
Application Question(s):
- 1. Do you have experience communicating with customers via phone, email, or chat?
- 4. Are you comfortable handling customer queries and resolving basic issues?
- 6. What is your Notice Period?
- 7. Are you comfortable with 15K - 20K salary range?
- 8. Are you comfortable with DDA Shed Okhla Industrial Area Phase -1 Location?
- 2. Do you have hands-on experience with MS Excel — creating trackers, data entry, and basic formulas?
- 3. Are you fluent in spoken and written English?
- 5. Do you have any experience working in a pharmaceutical, healthcare, or B2B sales company?
Work Location: In person
