About Citizens Specialty Hospital
Cancer Treatment Services International (CTSI) – South Asia: a wholly owned subsidiary of Varian Medical Systems Inc (a Siemens Healthineers Company). Within CTSI, we operate across three distinct business entities, each dedicated to advancing healthcare and making a difference in the lives of people.
CTSI operates the following businesses:
Cancer Treatment Services Hyderabad (CTSH) under the brand ‘American Oncology Institute’ (AOI) – the fastest-growing multidisciplinary oncology network in South Asia with 17 hospitals, recognized for evidence-based cancer care, international protocols, advanced technology, and strong multidisciplinary collaboration.
Artmed Healthcare Private Limited, under the brand Citizens Specialty Hospital – a 300-bed ultra-modern multi-specialty hospital in Hyderabad, offering holistic healthcare supported by advanced infrastructure, patient comfort, accessibility, and superior outcomes.
American Institute of Pathology and Laboratory Sciences Pvt. Ltd (AMPATH) – a chain of pan India specialty diagnostic laboratories with presence across 20+ states and 56 cities, supported by a central reference laboratory, 15+ satellite labs, 2,200+ collection points, and an extensive diagnostic portfolio.
At CTSI, We are driven by a clear purpose —We Journey with you— by empowering our associates to grow, perform, and make a meaningful impact every day. Our culture is built on five core values:
Listen First | Win Together | Learn Passionately | Step Boldly | Own It
These values guide how we collaborate, lead, and deliver care.
Employee Engagement - We foster a strong sense of belonging through structured employee engagement initiatives such as Vibe ’n Bond, our internal employee connect program. Vibe ’n Bond is designed to strengthen teamwork, enhance workplace connect, and create positive employee experiences across locations. The program integrates our core values and celebrates globally recognized special days identified by UNESCO and WHO, promoting inclusivity, awareness, and well-being.
“Engagement and celebration are integral to our culture. We organize a wide range of employee engagement activities celebrated across the organization, with ZEAL, our annual sports event, standing out as one of the most anticipated highlights. Held every December, ZEAL spans the entire month, featuring diverse sports activities that foster joy, energy and camaraderie across departments.”
We actively recognize and honour every role that contributes to healthcare excellence. We celebrate Anesthesia Day, CA Day, Doctor’s Day, Engineering Day, HR Day, Medical Physicist Day, Nursing Day, Pharmacist Day, Radiologist Day ensuring that every profession feels seen, respected and appreciated.
Growth, Recognition & Fair Practices - We believe in nurturing internal talent and actively encourage career growth through a structured Internal Job Posting (IJP) process, enabling employees to explore career opportunities within the organization. In addition, we run a Hi-Po program to identify high-performing employees and systematically nurture their talent for future leadership and critical roles.
40 employees have completed more than 10 years, and 81 employees have completed more than 5 years of service, reflecting a stable, supportive, and growth-oriented workplace.
At CTSI, we run a structured and inclusive CTSI Champions Reward & Recognition Program to celebrate excellence across clinical, nursing, paramedical, operations, and support teams. Recognition includes monthly awards (Clinical, Nursing, Paramedic, Operations, Support, and Growth Driver), a Quarterly CEO Achiever Award, Brand Champ Award, and spot recognitions such as Extra Miles, Thank You, Pat on the Back, and Kudos—ensuring every contribution is noticed and valued.
Our commitment to employees is reflected in our reliability and transparency. Salaries are credited on the last working day of every month without fail and annual increments are implemented promptly in April, reinforcing trust and financial security.
We also ensure a smooth and timely exit experience by processing Full & Final settlements twice every month, reinforcing transparency and employee trust.
Legal and ethical compliance is non-negotiable for us. We strictly follow all statutory and legal requirements without deviation, ensuring a safe and fair workplace for everyone.
Care, Benefits & Well-Being - We provide comprehensive health, accidental and life insurance coverage for our employees, with benefits extended to their immediate dependents. Importantly, the premium contribution is fully borne by the organization and is not part of the employee’s CTC. Additionally, our staff discount policy is applicable to both employees and their immediate family members.
Employee health and safety are of utmost importance to us. In the event of any needle-prick injury, our dedicated Infection Control (ICN) team takes immediate responsibility. Employees are promptly supported with required diagnostics and care, ensuring their well-being is never compromised.
We are especially proud of our exceptional leave policy, which stands out among hospitals. It reflects our understanding that personal well-being and work-life balance are essential for long-term professional excellence.
Diversity, Inclusion & Belonging - Respecting diversity is one of our strongest values. We celebrate all religious festivals together, fostering unity and respect across cultures. We actively promote Gender diversity by recognizing and celebrating both International Women’s Day and International Men’s Day, reinforcing our commitment to inclusivity, respect, and equal appreciation across genders.
Leadership Connect - Open communication is a cornerstone of our organizational culture. Through monthly, quarterly, and annual town halls, leadership stays closely connected with employees, encouraging open dialogue, transparency, and continuous improvement.
At CTSI, when we care for our people, they care better for others — making our workplace a place to belong, grow, and thrive.
