CRM & ERP Executive (Application Management)

Full job description

Location: Mangolpuri, Delhi
Experience: 1–2 Years
Salary: ₹20,000 – ₹25,000 per month
Employment Type: Full-Time
Working Days: Monday to Saturday

About the Role

We are seeking a proactive and detail-oriented CRM & ERP Executive to manage and support our CRM, ERP, and business applications. The ideal candidate should have hands-on experience in application management, backend operations, and business process coordination. This role requires strong analytical skills, attention to detail, and the ability to collaborate with cross-functional teams to ensure smooth business operations.

Key Responsibilities

• Manage and maintain CRM and ERP systems to ensure seamless day-to-day operations.
• Monitor and support web and mobile applications for optimal performance.
• Configure user accounts, roles, permissions, and access controls.
• Maintain accurate customer, vendor, employee, and operational data.
• Coordinate with the development team for bug reporting, issue tracking, testing, and deployment of new features.
• Perform User Acceptance Testing (UAT) before software releases.
• Generate daily, weekly, and monthly MIS reports and dashboards.
• Ensure data accuracy, integrity, confidentiality, and security across all systems.
• Work closely with Sales, Operations, HR, Accounts, and other departments to streamline business processes.
• Identify opportunities for process improvements and automation.
• Provide first-level technical support and user assistance for CRM, ERP, and business applications.
• Maintain documentation, SOPs, workflows, and system updates.
• Coordinate with internal and external stakeholders for timely issue resolution.

Required Skills

• Hands-on experience with CRM and ERP software.
• Good understanding of business applications and workflow management.
• Strong proficiency in Microsoft Excel (VLOOKUP, Pivot Tables, Lookup Functions, Basic Formulas, Data Validation).
• Basic knowledge of SQL or databases will be an added advantage.
• Experience in software testing, bug reporting, and User Acceptance Testing (UAT).
• Excellent analytical, problem-solving, and organizational skills.
• Strong verbal and written communication skills.
• Ability to manage multiple tasks efficiently and work under deadlines.

Qualifications

• Bachelor's Degree in BCA, B.Tech, BBA, B.Com, Computer Applications, Information Technology, or any related field.
• 1–2 years of relevant experience in CRM, ERP, Application Management, or Backend Operations.
• Immediate joiners will be preferred.

What We Offer

• Competitive Salary (₹20,000 – ₹25,000 per month)
• Career Growth Opportunities
• Professional & Collaborative Work Environment
• Exposure to Enterprise CRM & ERP Systems
• Continuous Learning & Development
• Performance-Based Growth

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Internet reimbursement
• Leave encashment

Work Location: In person